Refund Policy

Expelfresh is committed to fair and transparent dealings. This Refund Policy explains how we approach requests for refunds in connection with any paid, general informational service we may offer, such as a personalised written outline. It should be read together with our Terms of Use.

1. Scope of this policy

This policy applies to paid informational services purchased directly from Expelfresh. Much of what we publish on this website is free to read; where a service carries a fee, the terms of that specific service and this policy will both apply. Our services are informational in nature and are not medical, clinical or other professional services.

2. Our guiding principle

We want you to feel comfortable with what you receive. If something has genuinely gone wrong with a paid service, for example you were charged in error or the agreed deliverable was not provided, we will work with you promptly and reasonably to put it right.

3. When a refund may be available

You may be eligible for a refund where:

• You were charged incorrectly or more than once for the same service.
• An agreed informational deliverable was not provided within a reasonable time.
• A service was not as described at the time of purchase.
• You cancelled an eligible service before any work had begun, in line with the relevant service terms.

4. How to request a refund

To request a refund, please contact us using the details at the end of this page or through our contact form. To help us assist you quickly, include the date of purchase, a description of the service and a brief explanation of the reason for your request. We may ask for additional information to verify the purchase.

5. Timeframes for requests and processing

Where possible, please submit a request within fourteen (14) days of the relevant charge. Once we have the information we need, we aim to review the request within five (5) to ten (10) business days. Approved refunds are generally returned using the original payment method, and the time for funds to appear may depend on your payment provider.

6. What may not qualify

Some situations may fall outside this policy, for example:

• A change of mind after a personalised informational outline has already been prepared and delivered.
• Requests made well outside the timeframe described above, unless required otherwise by law.
• Dissatisfaction based on outcomes, given that our content is general informational guidance and does not promise any particular result.

Even where a request falls outside these criteria, we will still consider it reasonably and on its own merits.

7. Your consumer rights

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law or other applicable mandatory consumer protections. If a service fails to meet a consumer guarantee that cannot be excluded by law, you may be entitled to a remedy regardless of the timeframes set out above. This policy operates in addition to, and does not replace, those rights.

8. Cancellations

If you have arranged a paid service and wish to cancel, please let us know as soon as possible. Where work has not yet started, we will generally arrange a full refund. Where work is already underway, any refund may reflect the portion of the service that has been completed, as set out in the relevant service terms.

9. Changes to this policy

We may update this Refund Policy to reflect changes in our services or legal obligations. The current version is always shown here, and the "last updated" date indicates the most recent revision.

10. How to contact us

For any question about refunds or cancellations, please contact us:

• Expelfresh
• Cnr Logan & Kessels Rd, Upper Mt Gravatt QLD 4122
• Phone: +61 7 3135 5450
• Email reference: team@expelfresh.world